Troubleshooting

Something isn't working. How do I get help?

Edited 7 months ago

This knowledge base is a great first step, but you may need some additional assistance. Since you're already using it, help.suno.com is the best pla...

Why can't I download wav files?

Edited 7 months ago

Wav file downloads are only available for Pro and Premier subscribers! All Basic plan users will have options to Download Audio (mp3) and Dow...

Why don't I see songs in my profile?

Edited 7 months ago

Let's talk about where you can find your music, and how others can find your music, too! When you make a song in Suno, it is private by default. Thi...

Why did my credits reset?

Edited 8 months ago

Yes, paid subscriptions still have expiring credits ! Here's how it works: If you're using the Basic (free) plan, you'll note that you get up to ...

I can't log in with my phone number!

Edited 8 months ago

Are you having trouble logging in with a phone number? Our team is here to help! There are two common issues with logging in with a phone number: You ...

I can't log in with my email address!

Edited 7 months ago

Suno uses connected accounts to ensure you can log in with ease, but what happens if you can't log in? You currently have five options while creating ...